2020-07-01

05:35 HST  call 611

I asked for a representative.
After 5 minutes of attempting to foist me off on an automated 
response, I was hung up on.

The text I received, directing me to automated "chat",
redirected me to update "my verizon".  
The flames in the hoops are getting higher.

After updating "my verizon" and typing in my request, 
the chat assistant "Verizon Agent" informed me that 
it would be a long wait.
05:55
06:02
... Please provide more details ...
Already provided in original post.
06:10
If you need a new SIM: order it online or go to a Verizon store.
What is you IMEI and ICCID

Provide numbers

06:35 Your connection is about to expire.
06:48 Your connection is about to expire.

06:59 Hello?
please resend all the previous information, with no spaces in the numbers.
I closed the chat.

07:05 call 611
    hold 07:21
07:23  Lino
  closest location
  pacific gaurdian tower
  1440 Kapiolani (by Ala Moana Shopping Center)
  suite 100
  open today 10AM-5PM
  808-973-4884

  change of SIM is just a new card
07:30