2024-12-30 Larry's battery is begining to swell Purchased: March 2023 ??? Serial number: 8M12SC211643 Model name: Lemur Pro Model number: lemp11 email: tanuki.grin@gmail.com System67 720.226.9269 ######################### System76 support ticket: Toby Martin Dec 30, 2024, 6:46 AM MST Purchased: March-ish 2023 Serial number: 8M12SC211643 Model name: Lemur Pro Model number: lemp11 The touchpad area of the keyboard is beginning to swell. I had the same problem with my work laptop, a Darter Pro, it turned out the battery was dying and required replacement. I am happy to replace the battery but ... I am currently not in the USA, not will I be returning anytime soon. Would you please provide a battery make and model that I can purchase in the EU? Perhaps through Amazon? I will be in Italy until 10 Jan 2025, January and February I will be in Albania. Thanks, Toby #### Auto reply Samuel Mondlick (System76) Dec 30, 2024, 5:46 AM Thank you for reaching out to our support team! A human will assist you as soon as possible. In the mean time, please view our initial troubleshooting steps and other helpful support articles to start your journey toward a solution! https://support.system76.com/ Please respond with your initial troubleshooting results and any other information you think would be helpful for us to know and we’ll get back to you as quickly as possible. Future replies will occur through email. Your ticket ID is 202179 You can expect a response within 2 business days. Please whitelist System76.com to keep our response from being captured as S.P.A.M. We look forward to helping you! ####